FAQ & Help

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FAQ for CallerUs Users

Why can not I find the phone number I'm looking for?

The phone number information you are looking for may or may not be available for a variety of reasons. First, the address of the caller may not be listed in any area code database; Second, fraudsters can use many different numbers; Third, you may not be able to find the caller ID because the data coverage may not be 100%.
Which countries are supported in this system?

CallersUs.com currently only compiles information from US and Canadian area codes. Listings are limited to these two countries; However, it will add more area codes in the future than other countries, and lists related to phone numbers will be made.
What does it mean to mark a phone number as "Safe" or "Unsafe"?

To determine if a number is secure or insecure, we allow users to mark a phone number they call with a secure and insecure button on the page detail. Marking the phone number you call as trustworthy means that the phone number is reliable, and marking it as unsafe means that the phone number is insecure (Fraudulent, Fraudulent Vs.).
How do I post a comment without using personal information?

To make a comment without using your personal information, you must mark the "I prefer to send as guest" box under the comments section. Then, after you have chosen a name, you should enter your email address. Your email address will not be shown, but it's still required. This is the information requested from you with the aim of deterring spammers and bots.
How do I remove or edit comments I make?

If you have commented as a Disqus user registered to the phone number you are calling, click the pop-up arrow to delete it or click on the "Edit" tab to change your comment. If you have commented as a guest, please contact us to remove your comment. You need to make sure that you include the phone number of the message you are calling and the username you use when commenting.

FAQ for Phone Number Owners

My phone number is impersonated or has misleading comments. What should I do ?

Step 1: Send us a letter explaining the situation in the comments section.
Step 2: You should communicate with us to make your phone number's comment part passive, which you think is yours.